Your sales come first
Before we build anything, we ask one question: will this help a Kenyan seller get paid, stay organised or reach customers faster? If not, it waits.
Our promise to sellers
Built with Kenyan sellers, not just for them.
LinkDuka exists so every seller gets an organised shop and an easy way to reach their customers, without spending lots of time or money. You tell us what you need, and we build it with you.
Six promises
What you can expect from LinkDuka
These are the principles behind every change we make, written as promises you can hold us to.
You shape what we build
Tell us what you need in the Recommendations section of your dashboard. Our team reviews every request and you follow the progress right there.
Better every day
Fixes and new tools ship continuously, not in big confusing overhauls, so your shop keeps improving without you relearning it.
We tell you what's new
New features are announced inside your dashboard with a short note on how they help, so you can use them straight away.
Simple on purpose
Fewer steps, plain language, no tech skills. Setting up, adding products and getting paid should take minutes. If something feels hard, that's ours to fix.
Organised, and close to your buyers
Products, orders, M‑Pesa payments, bookings and customer contacts live in one place, so following up with a buyer takes a tap.
How it works
How a seller request becomes a feature
Every LinkDuka dashboard has a Recommendations section. This is what happens after you use it.
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Share it
Open Recommendations in your dashboard and tell us what would help your business, in your own words.
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We review it
Our team reads every request. If we need more detail, we ask you right there before deciding.
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We build it
Requests that make sense become tasks. You see the progress and our replies on your dashboard.
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You confirm it
When it's done we tell you what changed, and you confirm it fits what you needed.
Seller requests
Your idea could be next.
Completed seller requests will be listed here as they ship.
Have an idea that would help your business? Share it from the Recommendations section of your dashboard and our team will review it.
Questions
Questions about how we work
How does LinkDuka decide what to build?
We start from what sellers ask for. Every request sent through the Recommendations section of the seller dashboard is reviewed by our team. We prioritise changes that help sellers sell more, save time or reach their customers, and build the ones that are viable.
Can I request a feature on LinkDuka?
Yes. Once you have a LinkDuka shop, open Recommendations in your dashboard and describe what you need. You can also reach us on WhatsApp. There is no limit to how many ideas you can share.
Will I know what happens to my request?
Yes. Your request shows its progress in your dashboard, including any questions or replies from our team. When it is completed, we explain what changed and ask you to confirm it fits what you wanted.
How often does LinkDuka add new features?
We improve LinkDuka every day, shipping fixes and new tools continuously rather than in rare large releases. New features are announced inside the seller dashboard.
Is LinkDuka free to start?
Yes. You can create your shop, add products and share your shop link without a credit card, then choose a plan when your business is ready.
Who is LinkDuka built for?
Kenyan sellers and service businesses who sell on WhatsApp, TikTok, Instagram and Facebook and want an organised online shop with M‑Pesa checkout, without hiring a developer.
New to LinkDuka? See how it works or create your free shop.