Privacy Policy

Information We Collect

Personal Information

• Name and phone number
• Account credentials (encrypted)
• Financial information (account balances, transactions)
• M-Pesa transaction data
• Profile information and preferences

Automatically Collected Information

• Device information (type, operating system, browser)
• IP address and location data
• Usage data (features used, time spent, clicks)
• Log data and cookies

How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends and activities
• Detect, prevent, and address technical issues and fraud
• Provide personalized content and recommendations

Data Security

We implement appropriate technical and organizational security measures:

• 256-bit SSL encryption for data transmission
• Encrypted data storage
• Regular security audits and penetration testing
• Access controls and authentication measures
• Employee training on data protection

Your Rights

Under the Kenya Data Protection Act, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Contact Us

If you have questions about this Privacy Policy:

• Phone: +254 725 525 460
• Email: support@linkduka.co.ke
• Legal name: KEJEN DUKA LINK (operator of LinkDuka)
• Address: 302 Astrol Office Block, Astrol Petrol Station, Thika Road, Nairobi, Kenya