Repair and maintenance services

Repair Services Website in Kenya

Give customers a practical way to see what you repair, where you work, and how to send a job request for assessment.

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259Active Sellers
127Published Guides
1,270Products Listed

Seller setup

How to set up your repair and maintenance services on LinkDuka

Follow the steps for this business type, then review each request or order before confirming the work.

  1. List the repair work you handle

    Create focused listings for appliance, phone, plumbing, electrical, or other maintenance jobs.

  2. Explain your service area

    State where you travel, whether workshop drop-off is available, and what affects the quote.

  3. Review and confirm each request

    Discuss the fault, inspection, parts, price, and timing before accepting the job.

Be specific about what you repair

"Repairs" can mean anything from a leaking tap to a phone screen. Give each listing a clear scope: the appliance brands or equipment you handle, common faults, whether parts are included, and whether the customer should bring the item to you or request a visit.

Avoid quoting a final price for a fault you have not inspected. If the work depends on diagnosis or replacement parts, explain the inspection or call-out cost and how you will provide the final estimate.

Turn a message into a useful job request

A request form can collect the customer's preferred date, location, and notes. Follow up to understand the symptoms, access requirements, urgency, and parts before confirming the visit. Clear service-area details help prevent enquiries from places you cannot reach.

After you agree on scope and price, use the order and payment records for the work your shop processes through LinkDuka. Keep any warranty, parts, and completion terms clear with the customer.

Before you publish a repair service

A good repair listing sets a clear scope and makes it obvious when an inspection is needed before a quote.

  • Supported work - Name the appliance, device, system, or repair type you handle.
  • Service location - Say whether customers visit your workshop or you travel to them.
  • Price basis - Separate fixed-price work from diagnosis, parts, or call-out charges.
  • Request details - Ask the customer to describe the fault and preferred time for follow-up.
FAQ

Repair and maintenance services: common questions.

Can customers describe the repair they need?

Yes. Request listings collect customer notes together with their preferred date and location.

Can I list more than one repair service?

Yes. Create separate listings for the types of work you do, such as appliance repair, plumbing, or electrical maintenance.

Can I set a fixed price for every repair?

You can list fixed-price services where appropriate. For work that needs inspection, explain that the listing is a request and confirm the quote after assessing the job.

Can I specify where I travel for jobs?

Yes. State your service area, travel conditions, and any workshop or call-out options in the listing.

Does a customer request mean the repair is booked?

No. Review the job details, confirm availability and price, then agree with the customer before starting work.