Sell on WhatsApp

WhatsApp Business Shop with M-Pesa in Kenya

Keep WhatsApp as the conversation channel while one shop link handles browsing, order details, and the payment step.

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Seller setup

How to set up your sell on whatsapp on LinkDuka

Follow the steps for this business type, then review each request or order before confirming the work.

  1. Build the offer page

    Add accurate details, a clear KES price, strong images, and the buyer information you need.

  2. Share it in chats and Status

    Use one LinkDuka URL across WhatsApp, Instagram, TikTok, Facebook, Google, and SMS.

  3. Follow up on structured orders

    Manage the customer, payment state, and next fulfilment step from the dashboard.

Seller playbook

What the page must answer before a buyer acts

A useful WhatsApp shop answers the questions that normally slow down a Kenyan sale: what is available, how much it costs, what the buyer receives, where delivery or service happens, and what to do next.

Put the offer, Kenya-shilling price, availability, delivery or booking details, and checkout on the page. Local detail is more useful than repeating the word Kenya: mention the counties you actually serve, realistic delivery options, and local suppliers only when those facts are true for the business.

FAQ

Sell on WhatsApp: common questions.

Do I need WhatsApp Business, or does the regular app work?

Either works. What matters is the shop link you share in chats and Status - it does not require WhatsApp's own Business catalogue feature.

Will I still chat with customers normally?

Yes. The shop link handles the browsing and payment step; you still message customers directly for anything the page does not cover.

Can I put the link in my WhatsApp Business catalogue?

Yes. Add it alongside your existing catalogue items, or use it as the single link you point every enquiry to.

Will customers still message me after viewing the shop?

Often, yes - the page answers price and availability up front, so the messages you do get tend to be closer to a real order.

Can I share the same link in my WhatsApp Status?

Yes. The same link works in Status updates, chats, group posts, and your profile - one link, every place you already talk to customers.

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